Troubleshooting
Guide
Problem:
Error
Message
"Internet
Explorer
cannot
open
the
internet
site
https://www.sunstatefcu.org/cgi.bin/mcw000.cgi?MCWSTART.
Cannot
connect
to
the
server."
Solution:
Most
common
problems
can
be
fixed
and
most
security
problems
can
be
eliminated
by
running
the
most
current
version
of
your
browser.
You
can
upgrade
your
browser
at
Microsoft.com.
Choose
Downloads
then
Internet
Explorer.
If
you
are
running
IE
6.01
or
higher
and
are
still
getting
errors,
try
clicking
,
"Refresh"
on
your
browser.
If
that
fixes
the
problem,
you
may
,
have
your
cache
setting
set
to
always
read
from
your
PC's
hard
drive
instead
of
from
the
Internet.
If
your
browser
is
reading
pages
from
your
disk
cache
instead
of
from
the
Internet
you
will
need
do
the
following:
- Check
your
browser
settings.
- In
Internet
Explorer
choose,
"Tools",
"Internet
Options",
then
click
,
on
the
General
tab.
- Under
Temporary
Internet
files
choose
"Settings".
- Under
"Check
for
newer
versions
of
stored
pages"
choose
either
"Every
visit"
OR
"Every
start
of
Explorer".
- They
need
to
add
us
to
their
“Trusted
Sites”
lists.
There
is
a
Security
Tab
and
a
Privacy
Tab
that
each
need
to
be
set.
- To
customize
your
Privacy
settings
for
SunState
- In
Internet
Explorer,
on
the,
Tools
menu,
click
Internet,
Options.
- Click
the
Privacy
tab,
and
then,
click
Sites.
- In
Address
of
Web
site,
type
www.SunStateFCU.org
- To
specify
that
you
want
Internet
Explorer
to
always
allow
cookies
from
SunStateFCU.org
to
be
saved
on
your
computer,
click
Allow.
,
- To
add
SunState’s
site
to
the
Trusted
security
zone
- In
Internet
Explorer,
on
the
,
Tools
menu,
click
Internet
,
Options.
- Click
the
Security
tab,
and
then
,
click
Trusted
sites
- Unselect
the
Require
server
verification
(https:)
for
all
sites
in
this
zone
check
box
- Click
Sites.
- In
the
Add
this
Web
site
to
the
zone
text
box,
type
www.SunStateFCU.org
and
then
click
Add.
Problem:
Error
saying
"certificate
has
expired
and
that
the
site
is
no
longer
secure".
Solution:
The
problem
is
not
with
SunState
FCU's
web
site
or
with
SunState
Express
PC
Home$Banking™,
it
is
,
with
any
version
of
Microsoft
Internet
Explorer
prior
to
5.0.
If
you
go
to
any
other
financial
institution's
online
banking
module,
you
will
,
find
that
you
have
the
same
problem.
To
rectify
this,
you
need
,
to
download
the
newest
version
of
Internet
Explorer
(version
5.0
or
higher).
These
versions
of
Internet
Explorer
have
not
been
shown
to
have
this
problem.
Problem:
Error
message
that
says
"this
page
has
expired
due
to
inactivity."
Solution:
One
possibility
is
that
it’s
your
browser's
Cache
setting.
If
your
browser
is
reading
pages
from
your
disk
cache
instead
of
from
the
Internet.
Check
your
browser
settings
for
this.
- In
Internet
Explorer
choose,
"Tools",
"Internet
Options"
then
click
,
on
the
General
tab.
- Under
Temporary
Internet
files
choose
"Settings".
- Under
"Check
for
newer
versions
of
stored
pages"
choose
either
"Every
visit"
OR
"Every
start
of
Explorer".
Problem:
Once
I
login
into
Home$Banking
and
try
to
access
some
account
information
I
get
an
error
saying
"The
account
number
or
access
code
you
have
entered
is
invalid".
Solution:
This
is
because
you
have
disable
cookies
on
your
browser
and
cookies
are
used
to
maintain
the
state
of
your
SunState
Express
PC
Home$Banking™
session.
-
To
enable
cookies
in
Internet
Explorer
choose,
"Tools",
"Internet
Options",
then
click
,
on
the
Privacy
Tab.
-
Under
Settings
choose
either
"Medium"
or
"Medium-High".
Problem:
How
do
you
download
directly
to
Quicken™
or
Microsoft
Money™,
or
my
,
favorite
financial
software?
Solution:
Each
financial
program
is
different;
the
general
steps
are:
- Log
into
SunState
Express
PC
Home$Banking™.
- Click
on
"History"
from
the
menu
on
the
left.
- Click
on
"Download
History
for
Quicken/Money".
- Select
the
Share/Loan
and
enter
the
dates
you
are
interested
in.
If
you
are
asked
to
save
a
file,
save
it
,
to
disk.
If
you
get
a
text
listing,
go
to
,
the
File
menu
and
choose
Save
As
to
save
the
page
to
disk.
- Open
your
financial
program.
There
should
be
an
import
feature;
refer
to
your
financial
software
manual
or
online
help
for
further
instructions.
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