SunState Safeguard Measures

At SunState Federal Credit Union we are dedicated to providing our membership with premium services. This means we take our members security seriously by protecting their information using the best technology available.

• SSL- Secure Socket Layers (SSL) use private keys and 128 bit encryption to secure data. In plain English, SSL allows a secure connection between your web browser and a web server. When you come across a web page that is secured, your browser will likely display a 'closed lock' or other symbol to inform you that SSL has been enabled. The web site address should also now start with "https://" rather than the usual "http://".
  
• Firewalls- SunState Federal Credit Union maintains firewalls to prevent unauthorized access to our system from the outside. The firewall acts as the first line of defense for SunState members.
  
• Virus Protection- SunState protects your information by keeping up to date on our Anti-Virus software. We also recommend that members also use anti-virus software and use it to scan any files that members download, including files downloaded from SunState.
  
• Email- Do not email SunState with personal information such as you Account number or Social Security Number. Email is not considered to be secure. Members can use the confidential Home$Banking Message center to contact SunState or refer to the Contact Us page for published phone numbers. Non-Members can contact SunState by filling out the Online Service Request Form or stop by any branch location.
  
  SunState will not use email to convey personal information (birthday, SSN, account number or address) nor sensitive information (access codes, Visa numbers, account information).
  
• Call Center- SunState employees will not call you with requests to confirm sensitive information. If you receive such a call, notify the branch manger or call center supervisor immediately so that additional steps may be taken to block accounts from attempted intrusion and/or fraud. Scams and fraud should be reported to law enforcement immediately.
  
  If it sounds too good to be true be alert, don't fall victim to scam artist.
  
• Home$Banking Message Center- The message center inside of your Home$Banking account can be used to convey sensitive or confidential inquires and information to our call center staff who will respond in a secure manner.
  
• Ask SunState- May be used for non-sensitive information such as inquiries about our products and services.
  
• How to Contact Us- SunState provides published numbers where you may call to discuss time sensitive matters such as placing stops on checks, last credit cards or to report suspicious incidents to initiate investigation of potential fraud.
  
• Privacy Code- SunState requires privacy code for telephone information, inquiries and transactions.
  
• Procedures- SunState pays attention to fraud alerts in credit reporting agency files and take the time to discuss questionable items with members. Employs behavioral monitoring to identify suspicious transactions and block plastic cards until we confirm the transactions are authorized. Informs law enforcement of criminal activities and suspicious incidents. Safeguards information collected until it is destroyed by SunState or a bonded agency we contract and the documents are removed from premises.