Electronic
Bill
Payment
FAQs
Q)
Can
I
pay
my
bills
with
SunState
Express
PC
Home$Banking™?
A)
YES!
With
Electronic
Bill
Payment
from
SunState
you
can
pay
your
bills
online.
Q)
How
much
does
Electronic
Bill
Payment
Cost?
A)
Electronic
Bill
Payment
is
FREE
when
you
pay
at
least
3
bills
each
month
using
our
electronic
bill
pay
service.
If
you
are
signed
up
for
our
Online
Bill
Pay
service
and
you
pay
les
than
3
ills
in
one
month
the
fee
for
that
month
is
$4.95.
Q)
How
do
I
sign
up
for
Electronic
Bill
Payment?
There
are
three
easy
steps
to
using
Electronic
Bill
Payment!
Step
#1:
Sign-up
by
reading
the
Online
Bill
Payment
Agreement
inside
Home$Banking
and
confirming
your
e-mail
address.
This
e-mail
address
will
be
used
to
send
your
EBP
logon
credentials
further
instructions
and
to
notify
you
of
any
changes
to
your
Bill
Payment
Service.
Please
allow
1-2
business
days
to
process
your
application.
Step
#2:
One
your
application
has
been
processed
you
will
be
able
to
log
onto
the
EBP
service
and
set
up
your
merchants
or
payees
with
their
address
and
account
information.
Please
allow
1
business
day
to
process
your
payees'
information.
Step
#3:
Schedule
payments
by
specifying
the
payee
amount
and
date
of
your
payment.
Bill
payments
may
not
reach
the
payees
until
7
business
days
after
processing.
Q)Does
Premium
Bill
Pay
support
court-ordered
payments
or
federal
tax
payments?
A)No.
You
cannot
make
court-ordered
payments
state
or
federal
tax
payments
through
Premium
Bill
Pay
Additionally
Bill
Pay
can
only
make
payments
within
the
United
States.
Q)What
if
I
have
additional
questions?
A)Please
contact
Customer
Service
at
800-440-0915
return
to
top
Q)
I
can't
log
in
to
Bill
Pay.
Help!
This
is
a
list
of
the
most
frequently
reported
log
in
problems.
If
you
have
followed
the
instructions
to
access
the
service
and
you
still
cannot
log
in
to
your
account
please
review
this
information.
Registration
Pending
Your
registration
is
still
pending
or
your
registration
has
been
delayed.
Please
try
again
later.
If
the
problem
persists
contact
Customer
Service
at
800-440-0915.
Invalid
Password
or
User
ID
The
User
ID
or
Password
you
entered
does
not
match
the
User
ID
and
Password
recorded
by
our
system.
Please
check
the
User
ID
and
Password
and
try
again
In
most
cases
an
error
message
will
be
displayed.
You
may
have
changed
your
password
during
a
previous
session.
If
you
forget
your
password
please
contact
Customer
Service
at
800-440-0915
for
assistance.
Old
Page
Stuck
in
Cache
Your
browser
saves
a
copy
of
Web
pages
you
access
in
a
special
folder
called
a
cache.
Sometimes
an
older
version
of
the
Log
In
page
is
still
in
the
cache
and
your
browser
does
not
load
the
new
page
when
you
try
to
log
in.
Try
emptying
your
cache.
(See
your
browser
help
for
instructions
on
emptying
the
cache
or
clearing
the
history.)
Then
close
and
reopen
your
browser
and
try
logging
in
again.
To
clear
your
cache
in
Internet
Explorer:
-
Under
the
Tools/strong>
menu
select
Internet
Options.
-
Select
the
General
tab.
-
In
the
Temporary
Internet
Files
area
click
Delete
Files.
Click
OK
in
the
pop-up
box.
-
In
the
History
area
click
Clear
History.
Click
OK
in
the
pop-up
box.
-
Click
OK
on
the
main
Internet
Options
screen.
-
Close
your
browser
and
then
restart.
To
clear
your
cache
in
Netscape.
-
Under
the
Edit
menu
select
Preferences.
-
Under
categories
expand
Advanced.
-
Select
Cache.
-
Select
Clear
Memory
Cache
then
click
OK
in
the
pop-up
box.
-
Select
Clear
Disk
Cache
then
click
OK
in
the
pop-up
box.
-
Close
your
browser
and
then
restart.
ATM
Network
Unavailable
Occasionally
our
ATM
network
experiences
an
outage.
This
is
similar
to
an
ATM
machine
that
is
out
of
order.
You
may
not
be
able
to
log
in
until
the
problem
is
resolved.
In
most
cases
an
error
message
will
be
displayed.
Web
Server
Unavailable
Our
Web
server
is
not
available
due
to
a
scheduled
or
unscheduled
outage.
In
most
cases
an
error
message
will
be
displayed.
Please
try
again
at
a
another
time.
If
the
problem
persist
contact
Customer
Service
at
800-440-0915.
Web
Browser
Version
or
Settings
There
is
a
problem
with
your
Web
browser
or
you
need
a
higher
version
Web
browser.
If
you
are
a
Windows
user
try
logging
in
with
one
of
the
following
recommended
browsers:
If
you
are
a
Macintosh
user
try:
-
Safari
1.0
-
Safari
1.2
-
Firefox
1.0
-
Netscape
7.2
If
you
are
already
using
one
of
these
browser
versions
you
can
also
try
re-installing
the
browser.
Problem:
Error
Message
"Internet
Explorer
cannot
open
the
internet
site
https://www.sunstatefcu.org/cgi.bin/mcw000.cgi?MCWSTART.
Cannot
connect
to
the
server."
Solution:
Most
common
problems
can
be
fixed
and
most
security
problems
can
be
eliminated
by
running
the
most
current
version
of
your
browser.
You
can
upgrade
your
browser
at
Microsoft.com.
Choose
Downloads
then
Internet
Explorer.
If
you
are
running
IE
6.01
or
higher
and
are
still
getting
errors
try
clicking
"Refresh"
on
your
browser.
If
that
fixes
the
problem
you
may
have
your
cache
setting
set
to
always
read
from
your
PC's
hard
drive
instead
of
from
the
Internet.
If
your
browser
is
reading
pages
from
your
disk
cache
instead
of
from
the
Internet
you
will
need
do
the
following:
-
Check
your
browser
settings.
-
<>In
Internet
Explorer
choose
"Tools"
&
"Internet
Options"
then
click
on
the
General
tab.
-
Under
Temporary
Internet
files
choose
"Settings".
-
Under
"Check
for
newer
versions
of
stored
pages"
choose
either
"Every
visit"
OR
"Every
start
of
Explorer".
-
They
need
to
add
us
to
their
“Trusted
Sites”
lists.
There
is
a
Security
Tab
and
a
Privacy
Tab
that
each
need
to
be
set.
-
To
customize
your
Privacy
settings
for
SunState
-
In
Internet
Explorer
on
the
Tools
menu
click
Internet
Options.
-
Click
the
Privacy
tab
and
then
click
Sites.
Modems
This
service
recommends
using
a
modem
speed
of
28.8
or
higher;
however
the
speed
at
which
you
actually
connect
to
the
Internet
may
vary.
In
addition
performance
results
may
vary
when
using
cable
modems
due
to
differences
in
duplex
technology
offered
by
cable
providers.
Interactive
TV
Access
Our
online
banking
service
does
not
currently
support
interactive
TV
because
TV
browsers
may
not
conform
to
generally
accepted
Web
standards
resulting
in
inconsistent
online
sessions.
Cookies
Enabled
In
order
to
provide
optimal
security
performance
nd
reliability
this
service
requires
that
cookies
be
enabled
on
your
Web
browser.
Cookies
are
a
small
piece
of
information
that
a
Web
server
can
store
on
your
browser
so
the
system
recognizes
your
actions
during
a
session.
For
additional
information
please
see
How
Cookies
Work.
The
following
are
instructions
for
enabling
cookies
based
on
your
Web
browser.
How
to
Enable
Cookies
for
Netscape
Communicator:
-
From
the
menu
bar
of
your
browser
select
Edit.
-
Select
Preferences.
-
Under
the
category
field
(on
the
left
side
of
the
Preferences
form)
click
on
the
word
Advanced.
-
By
selecting
Advanced
the
right
side
of
the
screen
will
change
from
Navigator
to
Advanced.
-
From
the
Cookies
section
check
the
Accept
all
Cookies
radio
button.
-
Click
on
OK.
How
to
Enable
Cookies
for
Microsoft
Internet
Explorer
5.01
and
5.5:
-
From
the
menu
bar
of
your
browser
select
Tools.
-
Select
Internet
Options.
-
Click
on
the
Security
Tab
which
is
the
2nd
tab
from
the
left.
-
Click
on
the
Custom
Level
button
at
the
bottom
of
the
screen.
-
From
the
Security
Settings
screen
scroll
down
to
Cookies.
Check
the
Enable
radio
button
for
"Allow
cookies
that
are
stored
on
our
computer
"
as
well
as
"Allow
per-session
cookies
(not
stored)".
-
Click
OK.
-
Answer
"yes"
to
"Are
you
sure
you
want
to
change
the
security
settings
for
this
zone?"
-
Click
OK
to
close
the
Internet
Options
box.
How
to
Enable
Cookies
for
Microsoft
Internet
Explorer
6:
-
From
the
menu
bar
of
your
browser
select
Tools.
-
Select
Internet
Options.
-
Click
on
the
Privacy
tab
which
is
the
third
tab
from
the
left.
-
Set
the
slider
to
Medium
High
or
below.
-
Click
OK.
-
Close
all
of
your
Internet
Explorer
browser
windows.
-
Open
Internet
Explorer
and
login.
How
Cookies
Work
As you brows
the
Web
some
cookies
are
"set"
on
your
Web
browser.
For
example
cookies
are
used
to
store
preferences
you
have
requested
on
frequently
visited
Web
sites.
When
you
close
your
browser
some
cookies
are
stored
in
your
computer's
memory
in
a
cookie
file
while
some
expire
immediately.
All
cookies
have
expiration
dates.
Cookies
cannot
be
used
to
obtain
data
from
our
computer
get
your
e-mail
address
or
access
sensitive
or
personal
information.
The
only
way
that
any
private
information
could
be
part
of
your
cookie
file
would
be
if
you
personally
provided
that
information
to
a
Web
site.
Also
each
cookie
can
only
be
read
at
the
site
where
the
cookie
was
created.
Other
System
Error
Another
type
of
System
Error
has
occurred.
In
most
cases
an
error
message
and
instructions
will
be
displayed.
User
Entry
Error
Occasionally
you
have
entered
a
web
address
o
password
incorrectly
or
clicked
on
the
wrong
link.
If
you
have
successfully
logged
in
before
and
you
cannot
log
in
now
please
try
again
and
carefully
note
any
system
or
error
messages
that
may
be
displayed.
Internet
Service
Provider
The
Internet
Service
Provider
(ISP)
that
provides
your
access
to
the
Internet
may
be
experiencing
an
outage
peak
usage
or
other
network
problem.
In
most
cases
when
there
is
an
ISP
problem
the
log
in
page
will
not
be
displayed.
In
some
cases
the
page
will
be
displayed
and
you
can
enter
a
User
ID
and
password
and
click
the
Log
In
button
but
your
session
times
out
before
the
log
in
can
be
completed.
If
you
need
additional
assistance
please
contact
Customer
Service
at
800-440-0915. |
