Contact SunState

Any way that you choose

Telephone

By email

In person

• To place a stop payment on a check or recurring electronic funds transfer, report lost or stolen checkbook or identification, or report errors on your account*, if you need assistance in using E-Statements, or if you believe someone has or may transfer money from your account without your permission call (352)-381-5200 or toll-free (877) 786-7828 (Monday-Friday, 9:00AM - 5:00PM), on Saturday please call (352) 378-2125 (Gainesville), (386) 462-3900 (Alachua) or (352) 490-5700 (Chiefland) between 9:00AM and 1:00PM and ask the member service representative to block your account appropriately.
  
  
• To report a lost or stolen VISA Check Card, promptly call (800)-543-5073 or (800)-453-4270 (anytime). Members outside the country should call collect (727)-570-4881.
  
  
• To activate a VISA Check Card, promptly call 800-456-6870 or 800-543-5073. Members outside the country should call collect (727)-570-4888.
  
  
• As of November 14, 2003, members who receive a VISA credit card PIN number in the mail will be able to call a toll free number and select a PIN of your choice. The phone number is 1-866-297-3408. You must have your current PIN in order to change by phone. Visa Check Card PIN changes by mail will be subject to the current fee.
  
  
• To file a VISA Check Card Dispute* call (352)-381-5200 or toll-free (877) 786-7828. (Monday-Friday, 9:00AM - 5:00PM). You must first contact the merchant and attempt to resolve your transaction dispute. Then provide written documentation to us including the following: account number, transaction date, exact amount being questioned, and an explanation of why you believe there is an error.
  
  
• To report a lost or stolen VISA Credit Card, promptly call (800)-325-3678. Members outside the country should call collect (727)-570-4881.
  
  
• To activate a VISA Credit Card, promptly call 800-543-5073. Members outside the country should call collect (727)-570-4881.
  
  
• To Contact Visa Credit Card Customer Service for general account information and disputes call 800-423-7503 or 800-237-6211 or 800-282-7681.
  
  
• To file a VISA credit card dispute*:
  If you have a dispute regarding your VISA credit card, and think your bill is incorrect, or need more information about a transaction on your bill, you must provide written notification. Your request must include the following information: account number, transaction date, exact amount being questioned, and an explanation of why you believe there is an error. Be sure to sign and mail your request along with supporting documents (such as copies of receipts, invoices etc., credit slips) to:
  
  CUSTOMER SERVICE
  P.O. Box 30495
  Tampa, FL 33630-3495
  
  
• To report your ATM card lost or stolen promptly call (352)-381-5200 or toll-free (877) 786-7828 (Monday-Friday, 9:00AM -5:00PM) on Saturday (9:00AM to 1:00PM) please call (352) 378-2125 (Gainesville) or (352) 490-5700 (Chiefland) and ask the member service representative to block your cards*
  
  
• For online electronic bill payment customer service call (800) 440-0915 (anytime).

  To activate your rights under consumer protection regulations write to:
  SunState Federal Credit Union
  Regulation E Clerk
  PO Box 1162
  Gainesville, FL 32602-1162
  
  *SunState Federal Credit Union may not immediately receive e-mail communications that you send to AskSunState. No e-mail communications shall be considered notice to SunState Federal Credit Union of anything, including without limitation, any right under contract, law or regulation. Any notice you wish to provide SunState Federal Credit Union must be in writing as provided in applicable contract, law or regulation.